Information about the delivery of RSPCA gifts

Mon-Fri 8am-10pm / Sat & Sun 9am-10pm - 08445 73 18 16

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RSPCA Delivery Details

Delivery Costs

Please see below for our delivery costs:-
Standard UK mainland delivery - £4.95
EU delivery (excluding Switzerland and Norway) - £16.00
(Please note that deliveries to the EU can take 7-10 days)
Worldwide delivery (outside of the EU) - £36.00
(Please note that deliveries outside of the EU can take 10-21 days).

Despatch Times

Your order will be processed immediately on receipt. Please allow up to 21 days for your items to arrive, although we do aim to deliver earlier - usually within 3-5 days.

Separate Delivery & Invoice Addresses

You can specify a different delivery address to your invoice address. When you checkout you have the option of specifying a different delivery address. Follow the instructions on the screen.

Order Cancellations

RSPCA try to process your order as quickly as possible once you checkout. Once you have hit the Purchase button we begin to process your order. If you decide that you would like to cancel your order please call 08445 73 18 17 or email . If you call or email within 24 hours your credit card will be credited for the entire purchase price and the cost of standard postage as long as you refuse delivery and "return to sender" when the order arrives. If you do not call within 24 hours to cancel, unfortunately we will not be able to refund your postage charges. Please note - this does not cover the postage for the returned goods.

Returns

If you are not happy with your purchase, you may return it to us within 30 days of purchase for a prompt refund.
Returning an item:
For a refund, items must be returned within 30 days of purchase with the original packaging.
It is acceptable to return an item with shrink-wrap removed, as long as the item has not been used or damaged after receipt.
You will receive a full refund, including the cost of delivering to goods to you.
Your refund will be processed within 30 days of the cancellation.
This does not affect your statutory rights.
We regret that food items cannot be returned unless faulty.
Instructions for Return:
1) Please enclose the delivery note, including your name and order number with the returned item(s). Tape the box securely using heavy-duty packing tape.
2) Send your returned item(s) via an insured carrier such as Royal Mail Recorded delivery. This will be at your expense. We cannot be responsible for lost returns.
3) Send your return to:
RSPCA
Carriage House
Forde Road
Newton Abbot
TQ12 4EY
Customer Service telephone: 08445 731817
Email:
If you have any questions about your return, please contact our Customer Service team on the telephone number above.
Instructions for damaged or wrong items:
If you order has been damaged or contains the incorrect items, you must first contact our Customer Service team. Please provide your name, order number and request for refund or exchange.